Returns & refunds

Effective 13 November 2026 · Direct purchases from the PROTECH EXHAUST website

This policy covers direct website purchases, including payments made through our website's PayPal checkout. Returns are accepted for defective and non-defective products within the applicable return window.

Return window

Request your return within the following number of calendar days after delivery:

For other products, contact PROTECH to confirm the applicable written return terms before placing your order. Terms agreed for an earlier purchase remain the reference for that purchase.

Condition and exchanges

We accept returns of new and slightly used products within the applicable window. Include all supplied parts and describe the condition accurately when requesting a return. We handle returns through refunds; direct exchanges are not offered. There is no restocking fee.

How to request a return

1. Contact PROTECH using the details below. Include your order number, delivery date, product and reason for the return. For an issue with the product, include clear photographs or a video.
2. PROTECH will review your request and confirm the return address and shipping instructions. Contact us before sending the goods.
3. Return the product with its included parts and keep the shipment tracking and proof of postage.

Return shipping costs

The buyer pays return shipping for ordinary returns, including a change of mind or an incorrect selection by the buyer.

For damaged, wrong or misdescribed goods, contact PROTECH with your order details and evidence. PROTECH covers return shipping for a confirmed damaged, wrong or misdescribed product. Contact us first so we can review the issue and arrange the return instructions and appropriate resolution.

Refunds and purchase channels

For an accepted return, PROTECH reviews the returned goods and issues the refund through the original payment method within 2 business days after receiving the return. The time for the funds to appear depends on PayPal, your bank or card provider. Contact us for the progress of a particular return or refund.

Orders placed on eBay or another marketplace must be handled through the original transaction and follow the terms shown for that purchase. eBay buyer protection applies to eligible eBay transactions, not to direct website purchases. Manufacturer warranty is separate from the return window.

Kebijakan retur dan pengembalian dana

Berlaku mulai 13 November 2026 untuk pembelian langsung melalui website PROTECH EXHAUST, termasuk pembayaran melalui checkout PayPal website. Retur produk bermasalah maupun retur biasa diterima dalam jangka waktu yang sesuai.

Ajukan retur setelah barang diterima: Dyna 30 hari kalender; Touring M8, Sportster, dan Softail M8 14 hari kalender. Untuk produk lain, konfirmasikan ketentuan tertulis sebelum memesan. Ketentuan yang telah disepakati pada pembelian sebelumnya tetap menjadi acuan transaksi tersebut.

Kondisi barang dan penukaran

Kami menerima retur produk baru dan yang sedikit digunakan dalam jangka waktu yang berlaku. Sertakan komponen bawaan dan jelaskan kondisi barang saat mengajukan retur. Retur diproses melalui pengembalian dana; penukaran langsung tidak tersedia. Tidak ada biaya restocking.

Cara mengajukan retur

Hubungi PROTECH dengan nomor pesanan, tanggal penerimaan, produk, dan alasan retur. Sertakan foto atau video jika ada masalah pada produk. Kami akan meninjau permintaan dan mengonfirmasi alamat serta petunjuk pengiriman. Hubungi kami sebelum mengirim barang; sertakan komponen bawaan dan simpan nomor pelacakan serta bukti pengiriman.

Ongkir dan pengembalian dana

Ongkir retur biasa, termasuk berubah pikiran atau salah memilih produk oleh pembeli, ditanggung pembeli. Untuk barang yang dikonfirmasi rusak, salah kirim, atau tidak sesuai deskripsi, ongkir retur ditanggung PROTECH. Hubungi kami terlebih dahulu beserta bukti agar kami dapat meninjau dan mengatur petunjuk retur serta penyelesaiannya.

Untuk retur yang diterima, kami meninjau barang dan memproses pengembalian dana melalui metode pembayaran semula dalam 2 hari kerja setelah barang retur diterima. Waktu dana masuk mengikuti pemrosesan PayPal, bank, atau penerbit kartu. Hubungi PROTECH untuk perkembangan retur tertentu.

Pesanan melalui eBay atau marketplace lain diproses melalui transaksi aslinya sesuai ketentuan pembelian tersebut. Perlindungan pembeli eBay berlaku untuk transaksi eBay yang memenuhi syarat. Garansi produsen terpisah dari masa retur.