Returns & refunds

Effective 13 November 2026 · Direct purchases from the PROTECH EXHAUST website

This policy covers direct website purchases, including payments made through our website's PayPal checkout. Returns are accepted for defective and non-defective products within the applicable return window.

Return window

Request your return within the following number of calendar days after delivery:

For other products, contact PROTECH to confirm the applicable written return terms before placing your order. Terms agreed for an earlier purchase remain the reference for that purchase.

How to request a return

1. Contact PROTECH using the details below. Include your order number, delivery date, product and reason for the return. For an issue with the product, include clear photographs or a video.
2. PROTECH will review your request and confirm the return address and shipping instructions. Contact us before sending the goods.
3. Return the product with its included parts and keep the shipment tracking and proof of postage.

Return shipping costs

The buyer pays return shipping for ordinary returns, including a change of mind or an incorrect selection by the buyer.

For damaged, wrong or misdescribed goods, contact PROTECH with your order details and evidence. We will review the issue and confirm the return instructions, shipping responsibility and appropriate resolution.

Refunds and purchase channels

For an accepted return, PROTECH checks the returned goods before arranging the refund through the original payment method. Contact us for the progress of a particular return or refund.

Orders placed on eBay or another marketplace must be handled through the original transaction and follow the terms shown for that purchase. eBay buyer protection applies to eligible eBay transactions, not to direct website purchases. Manufacturer warranty is separate from the return window.

Kebijakan retur dan pengembalian dana

Berlaku mulai 13 November 2026 untuk pembelian langsung melalui website PROTECH EXHAUST, termasuk pembayaran melalui checkout PayPal website. Retur produk bermasalah maupun retur biasa diterima dalam jangka waktu yang sesuai.

Ajukan retur setelah barang diterima: Dyna 30 hari kalender; Touring M8, Sportster, dan Softail M8 14 hari kalender. Untuk produk lain, konfirmasikan ketentuan tertulis sebelum memesan. Ketentuan yang telah disepakati pada pembelian sebelumnya tetap menjadi acuan transaksi tersebut.

Cara mengajukan retur

Hubungi PROTECH dengan nomor pesanan, tanggal penerimaan, produk, dan alasan retur. Sertakan foto atau video jika ada masalah pada produk. Kami akan meninjau permintaan dan mengonfirmasi alamat serta petunjuk pengiriman. Hubungi kami sebelum mengirim barang; sertakan komponen bawaan dan simpan nomor pelacakan serta bukti pengiriman.

Ongkir dan pengembalian dana

Ongkir retur biasa, termasuk berubah pikiran atau salah memilih produk oleh pembeli, ditanggung pembeli. Jika barang rusak, salah kirim, atau tidak sesuai deskripsi, hubungi PROTECH beserta bukti agar kami dapat meninjau dan mengonfirmasi tanggung jawab ongkir serta penyelesaiannya.

Untuk retur yang diterima, barang diperiksa sebelum pengembalian dana diatur melalui metode pembayaran semula. Hubungi PROTECH untuk perkembangan retur atau pengembalian dana tertentu.

Pesanan melalui eBay atau marketplace lain diproses melalui transaksi aslinya sesuai ketentuan pembelian tersebut. Perlindungan pembeli eBay berlaku untuk transaksi eBay yang memenuhi syarat. Garansi produsen terpisah dari masa retur.